Setting The Chair Danny Meyer
In restaurants as in any other business you stand a much better chance of ending up with the most customers when first you have the best employees.
Setting the chair danny meyer. As an entrepreneur that successfully opened six different popular brands of restaurants including the popular shake shack chain you will learn so much. Danny meyer has one of the wisest perspectives on hospitality and service. What is impossible to teach is how to care deeply about setting the table beautifully. Danny meyer opened the union square cafe in new york city in 1985.
Thanks to his fathers travel business which designed custom european trips danny spent much of his childhood eating visiting near and far off places and sowing the seeds for his future passion. Its the servers job to sense that guests are unhappy before they have to tell you. A landmark bestselling business book and a fascinating behind the scenes history of the creation of dannys most famous eating establishments. Its astounding how meyer pulls from his own experiences to create truly hospitable interactions and connect with individuals.
The downtown eatery has become the cornerstone of one of americas most successful restaurant organizations. Louis missouri danny meyer grew up in a family that relished great food and hospitality. Chapter 18 setting thetable the transforming power of hospitality in business by danny meyer 14 read chapter. Danny meyer founder ceo.
Its not hard to teach anyone the proper way to set a beautiful table. I make it absolutely clear that if guests dont like something theyve ordered it is removed from the check period. Born and raised in st. Im quite explicit now in setting the table for our staff.
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